Privacy Policy - Integra MONO

This Privacy Policy describes how Integra MONO ("we", "our", or "us") collects, uses, and shares information when you use our mobile application and related services (collectively, the "Service").

By using the Integra MONO application, you agree to the collection and use of information in accordance with this policy.

Personal Information

When you use our Service, we may collect the following types of personal information:

• Account Information: Name, email address, phone number, and company affiliation
• Business Information: Company name, address, contact details, and business type
• Professional Information: Employee details, sales targets, and achievements
• Authentication Data: Login credentials and authentication tokens

Customer and Business Data

Through the use of our Service, you may input and store:

• Customer profiles and contact information
• Product catalog and documentation
• Offers and promotional content
• Messages (text, images, videos, brochures)
• Bulletins and announcements
• Sales data and reports

Technical Information

We automatically collect certain technical information when you use our app:

• Device Information: Device type, operating system, and unique device identifiers
• Log Data: IP address, access times, app features used, and error logs
• Usage Information: How you interact with the app and which features you access

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our CRM services
• Authentication: To verify your identity and manage your account access
• Data Management: To store and organize your business data within our multi-tenant system
• Communication: To send you bulletins, notifications, and service-related communications
• Analytics: To understand usage patterns and improve app functionality
• Security: To protect against unauthorized access and ensure data integrity
• Customer Support: To respond to your inquiries and provide technical assistance

Storage

• Your data is stored securely on our MySQL database servers
• Files (images, videos, documents) are stored in organized directories on our servers
• Company logos and documents are stored separately by company ID for data isolation

Security Measures

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using HTTPS/TLS
• JWT token-based authentication for API access
• Role-based access control
• Multi-tenant data isolation by Company ID
• Regular security updates and monitoring
• Secure file storage with access controls

Data Isolation

Our multi-company architecture ensures that:

• Each company's data is isolated by Company ID
• Users can only access data belonging to their company
• API endpoints automatically filter data based on user's company affiliation

We do not sell your personal information. We may share information in the following circumstances:

• Within Your Company: Data is shared with authorized users within your company who have appropriate access permissions
• Service Providers: We may share data with trusted third-party service providers who assist in operating our Service (hosting, maintenance, analytics)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information with your explicit consent for specific purposes

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Export: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact your company administrator or reach out to us at the contact information provided below.

We retain your information for as long as:

• Your account is active
• Needed to provide you with services
• Required to comply with legal obligations
• Necessary to resolve disputes and enforce our agreements

When you delete your account or upon request, we will delete or anonymize your personal information, except where retention is required by law.

Our Service is not intended for use by children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Libraries and SDKs

Our app uses the following types of third-party components:

• Authentication and security libraries
• Database and data management tools
• File processing and document handling
• UI and user experience libraries

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes (if applicable)

Your continued use of the Service after changes constitutes acceptance of the updated policy.

As a multi-tenant application:

• Each company has its own isolated data environment
• Company administrators have control over their company's data and user access
• Subscription status may affect access to certain features and modules
• Data export and deletion requests should be coordinated with your company administrator

If you are a company administrator managing subscriptions:

• We collect billing information for subscription management
• Payment processing is handled by secure third-party payment processors
• We store subscription status, module access, and payment history
• Billing information is used solely for subscription management and renewals

Our mobile app may request the following permissions:

• Internet Access: Required for app functionality and data synchronization
• Storage: To store documents, images, and cached data locally
• Camera: To capture and upload images for messages and content
• Notifications: To send you alerts and bulletins

You can manage these permissions through your device settings.

Our web-based services may use cookies and similar tracking technologies to:

• Maintain user sessions
• Remember user preferences
• Analyze usage patterns
• Improve service performance

You can control cookie preferences through your browser settings.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

For data protection inquiries or to exercise your data rights, please contact our Data Protection Officer at the email address above.

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Google Play Store requirements
• Other applicable data protection laws

By using the Integra MONO application, you consent to:

• The collection and use of information as described in this Privacy Policy
• The processing of your data as outlined above
• The storage and transmission of your data on our secure servers

If you do not agree with this policy, please do not use our Service.